Talent Zoo recently posted a fabulous article on Rebuilding Corporate Trust by Dr. Bob Deutsch (the original is here: How to Rebuild Corporate Trust). These principles apply in both the corporate world and in all relationships. Here are the highlights:
Earning trust in four timely steps
1. Trust grows slowly over time. The unit of time that business leaders orient to must be expanded beyond the quarterly “expedient present.”
2. Trust accrues when people feel understood. Showing understanding means more than merely rational explaining something. Corporatese is obfuscating. Plain talk demonstrates understanding.
3. Trust comes from a shared past, a collaborative present, and a co-authored future where mutual self-expansion is the goal. Secrets, and behind-the-scenes maneuverings, corrode trust. Narratives that give voice to our deepest selves must supplant clichés and linear propositions.
4. Trust is encouraged through access, even when it means acknowledging mistakes. Here social networking may help. Corporate executives could use Facebook to allow some business-decision dynamics — and even some personal information — to become public. Two-way communications must be encouraged.
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Thanks so much, you two! I hope you enjoy my new postings :) Feel free to ask any questions as well. Have a great day!
This is a good tip especially to those new to the blogosphere. Brief but very precise information… Thank you for sharing this one. A must read article!
Thanks Aubrey, I agree it’s a “must read”! I’m glad you enjoyed the insight. I hope you’ll follow my future postings!
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An interesting discussion is worth comment. I believe that you should publish more about this subject matter, it might not be a taboo subject but typically folks don’t discuss these issues. To the next! Kind regards!!
Thank you Lincoln – I’d love that! And thanks for the encouragement Donnette. I plan to write more on trust. It’s so valuable. Thank you both for bringing your ideas to the table!
I blog quite often and I truly thank you for your content. Your article has really peaked my interest. I will take a note of your blog and keep checking for new details about once per week. I opted in for your RSS feed as well.
It’s hard to find well-informed people on this subject, but you seem like you know what you’re talking about! Thanks
Eulalia, welcome to my blog! You can subscribe via email, too, if you’d prefer to receive new posts instantly.
And Nick, thank you for your comments! But I’d like to give credit where it’s due. This post is an excerpt from an article by Dr. Bob Deutsch (as referenced in my 1st paragraph). You can read Bob’s full post here: http://talentzoo.com/news.php/How-to-Rebuild-Corporate-Trust/?articleID=7845. Enjoy – lots of wisdom there!
Thank you both, and I hope my blog can be of service to you in the future.
There is definately a great deal to find out about this issue. I really like all the points you’ve made.
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Cathie thanks for sharing your thoughts! Glad you’ve begun blogging. Feel free to share your blog link on this page. I’d love to check it out. Hope you stop by again soon or subscribe!